Estimator in Training
About The Position
The Estimator in Training works closely with an Estimator to learn how to diagnose vehicle damage and prepare accurate, thorough, and profitable repair estimates according to insurance partner and company guidelines. The role also communicates the value Gerber provides to customers to support a high closed-sales ratio. The position supports the repair process from customer drop-off through estimate completion and vehicle delivery. This includes documenting damage, coordinating with production and repair teams, communicating with customers and insurance representatives, and contributing to production meetings. The role may include other duties as business needs change.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Excellent communication skills.
- Computer literate.
- Good decision-making ability and sound judgment.
- Able to walk, stand, stoop, kneel, and crouch to accurately estimate vehicle damage.
- Clear vision sufficient to accurately estimate vehicle damage.
Nice To Haves
- Four to six years of related work experience.
- Experience with photo-imaging software.
- Knowledge of Microsoft products.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Greet customers at repair drop-off and build rapport.
- Map damage with customers, distinguishing previous damage, the current loss, and WOW opportunities.
- Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, including arrival time and other relevant details.
- Notify production when a vehicle has arrived and place it in the production queue; verify the estimate during teardown.
- Finalize estimates using the proper Repair Planning Template.
- Work with the repair team to ensure windshield notations are correct and complete, and assemble the final parts list.
- Use the Promise Date Calculator to set a promise date and call customers to review the estimate and date.
- Provide regular customer updates according to management-established standards.
- Participate in and contribute to regularly scheduled production meetings.
- Call customers whose vehicles will be completed the next day and schedule with them.
- Follow up with technicians after vehicle teardown and adjust estimates as needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
