Esthetician VI

Kohler Co.•Chicago, IL

9d•$83 - $102•Onsite

About The Position

The Esthetician supports Kohler Waters Spas’ commitment to customer care by efficiently providing a high level of service and maintaining working knowledge of spa services, products, and procedures. The role helps ensure guest comfort and satisfaction and aims to exceed guests’ expectations. It requires professional communication and conduct, consistent adherence to spa and Forbes standards, and effective collaboration with other associates. In addition to providing esthetic services, this position oversees new-hire training for technical performance and Forbes standards, participates in spa menu development, helps manage associate schedules and in-house training, and acts as Lead when the Lead is absent. The role may also perform treatments at special events and other assigned duties. Candidates must complete required training before having customer contact.

Requirements

At least 6 years of experience in a licensed field.
High school diploma or GED.
Current and valid state license applicable to the field; esthetics licensing is specified as a state license from Wisconsin or Illinois.
Ability to lift up to 25 pounds on a regular basis.
Strong, effective communication skills and ability to work with a wide variety of personalities.
Authorization to work in the United States without requiring sponsorship now or in the future.

Nice To Haves

Prior experience in a spa environment preferred.
Computer knowledge or experience helpful.
Availability to work nights, weekends, and holidays strongly preferred.

Responsibilities

Provide high-quality internal and external customer service in accordance with Kohler Waters Spa and Forbes standards.
Meet and greet guests professionally and use appropriate verbiage.
Maintain cleanliness of treatment rooms, public areas, and back-of-house areas.
Maintain uniform and grooming standards and knowledge of spa services, amenities, and emergency procedures.
Provide technical services in accordance with standard operating procedures.
Meet agreed-upon retail sales goals by educating guests about at-home care.
Maintain continuing education requirements applicable to the state license.
Follow policies established by Forbes, Kohler Waters Spa, and Kohler Co.
Perform special-event treatments at locations such as golf courses, Riverbend, Sports Core, TAC, and spa events such as Spaliday; these are secondary to the position’s primary function.
Perform other duties as assigned.
Oversee new-hire training for technical performance and Forbes standards.
Participate in spa menu development, including research, ideas, and drafting standard operating procedures.
Manage additional projects assigned by the Lead.
Help manage associate schedules and in-house training, and attend mandatory in-house trainings.
Act as Lead when the Lead is absent.
Participate in a minimum of five Kohler Waters Spa events.
Complete required training criteria before having customer contact.