Estee Lauder Counter Manager - Full Time

Belk•Danville, VA

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The position calls for a competitive drive and entrepreneurial confidence to succeed in a fast-paced commission environment. It is hourly, with eligibility for a monthly bonus. The manager leads and supports a team in customer service, sales, product knowledge, selling skills, merchandising, inventory management, and store operations. The role partners with store leaders to align schedules and business plans, while adapting to changing needs. The posting notes that listed responsibilities and requirements are not all-inclusive and that additional duties, responsibilities, and qualifications may apply.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses required by applicable state and local regulatory boards.

Responsibilities

Take ownership, demonstrate accountability and initiative, and achieve store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling performance and service behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and knowledge of industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support onboarding, teaching opportunities, and continued associate learning; connect with Beauty Advisors through meetings and individual touch bases to review goals and performance.
Ensure associates are informed and confident about inventory and assortment, and use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness, maintaining visual merchandising and beauty hygiene standards and following vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes and product transfers and processing damaged items promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.