Estee Lauder Counter Manager - Full Time - Columbiana

Belk•Columbia, SC

1d•Onsite

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand, demonstrating a passion for building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience while executing promotions, special events, and customer outreach initiatives. The position requires a competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. It is an hourly position with eligibility for monthly bonuses.

Requirements

At least 1 year of retail experience and dedication to excellent customer service.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to use data, guidance, and judgment to make timely and effective decisions supporting team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Ability to move regularly throughout store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Maintain required professional licenses and certifications, including applicable state-specific demonstrator or cosmetology licenses.

Responsibilities

Take ownership, demonstrate accountability and initiative, and achieve store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning; hold team meetings and one-on-one touch bases with Beauty Advisors to review goals and performance.
Keep associates informed and confident about inventory and assortment, and use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards, following vendor and company directives.
Partner with store leaders on team schedules that meet business needs, traffic plans, and event strategies.
Adapt to changing circumstances and adjust tactics and focus as business needs evolve.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.