Estee Lauder Counter Manager - Full Time

Belk•Southern Pines, NC

About The Position

The Estee Lauder Counter Manager drives personal and team results within an assigned brand, building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach initiatives. This is an hourly, full-time position with monthly bonus eligibility in a fast-paced commission environment. The schedule is flexible based on business needs and may include nights, weekends, and holidays.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses required by applicable state and local regulatory boards.

Responsibilities

Achieve store objectives and personal and store key metrics through ownership, accountability, and initiative.
Build genuine team, vendor, customer, and community relationships to create memorable store experiences.
Lead the team in customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling effective behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in beauty trends.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support associate onboarding, teaching opportunities, and continued learning to enhance selling skills.
Meet with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates understand available inventory and product assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Accurately and efficiently execute omni fulfillment processes in designated areas.
Support merchandising, replenishment, recovery, and cleanliness while maintaining visual merchandising and beauty hygiene standards.
Align presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities as business needs change.
Maintain shortage control and inventory accuracy by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.