Beauty Counter Manager - Estee Lauder, Quaker Bridge Mall - Full Time

Macy's•Lawrenceville, NJ

2d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, customer engagement, and product expertise to provide personalized consultations and expert product application, build lasting customer relationships, and deliver an exceptional brand experience. The manager supports the team in achieving sales goals, develops a loyal customer base through outreach and follow-up, reviews business performance, and works with vendors and store leadership to grow the business. The role also oversees merchandising, stock presentation, hygiene standards, and team performance. The Counter Manager sets a positive example by preparing the counter for customers, reviewing sales goals, and staying current on product launches, best sellers, and beauty trends. On the sales floor, the manager welcomes customers, supports personalized service, maintains clean and stocked testers and current signage, and helps keep displays aligned with brand standards. The manager coaches the team on loyalty benefits and customer service, collaborates with colleagues, and works to improve individual and store results. This position requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability. The work involves regular standing and movement, lifting, reaching, and using computers and retail equipment.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Demonstrate flexibility, sound judgment, and passion for the beauty industry.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing a specific cosmetics brand.
Deliver personalized customer consultations and expert product knowledge and application.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
Plan and execute in-store and vendor-led events and promotions to increase traffic and engagement.
Maintain brand standards through merchandising, tester hygiene, stock replenishment, current signage, and polished displays.
Acquire new customers by opening credit accounts and communicating loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Keep current on product launches, best sellers, and beauty trends and support team education.
Coach the team to meet sales goals and provide consistent, personalized service.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.