Beauty Counter Manager - Estee Lauder, Quaker Bridge Mall - Full Time

Macy's • Lawrenceville, NJ

2d • $17 - $27 • Onsite

About The Position

As a Counter Manager, you lead a team of Beauty Advisors and manage the business of a specific cosmetics brand. The role combines team leadership, customer engagement, and brand stewardship. You deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences, while building lasting customer relationships through outreach and follow-up.

You are responsible for meeting and exceeding sales goals, reviewing business performance, and implementing strategies to grow sales. You plan and execute vendor events and promotions, work with vendors and store leadership, and oversee merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. You also stay current on product launches and beauty trends, support team education, and help resolve customer concerns.

The position involves frequent customer and colleague interaction, use of computers and other retail technology, and physical activity including standing, moving, lifting, reaching, and climbing ladders. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to talk, lift, move, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

• Passion for the beauty industry.
• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead and inspire a team of Beauty Advisors while managing a specific cosmetics brand.
• Deliver personalized customer consultations, expert product knowledge, and genuine hospitality.
• Build client relationships and develop a loyal customer base through outreach and follow-up.
• Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve performance.
• Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester upkeep, signage, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize business outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-selling products, and beauty trends to support team education.
• Coach the team on service, loyalty benefits, and sales goals, and model collaboration and care.
• Maintain a polished, organized, and welcoming counter and support merchandising updates.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed