Beauty Counter Manager - Estee Lauder, Downey Stonewood Center - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. The manager builds customer relationships and loyalty through outreach, follow-up, and consistent personalized service while meeting sales goals and improving business results. The position oversees business performance, vendor events and promotions, merchandising, stock presentation, hygiene standards, and team performance. The manager works with vendors and store leadership to grow the business and provides a polished brand experience. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Relevant retail, beauty, or leadership experience of 3–5 years is preferred.
Responsibilities
- Lead a team of Beauty Advisors and manage the cosmetics brand counter.
- Deliver personalized consultations, expert product knowledge, and customer service.
- Build lasting client relationships through outreach and follow-up.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new product launches, best-sellers, and beauty trends to support team education.
- Coach team members, support colleagues, and contribute to sales and store results.
- Maintain a polished, organized, and welcoming counter, including clean testers, current signage and pricing, and appealing displays.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
