Beauty Counter Manager - Estee Lauder, Downey Stonewood Center - Full Time

Macy's•Downey, CA

4d•$19 - $31•Onsite

About The Position

Macy’s is seeking a Beauty Counter Manager to lead a team of Beauty Advisors and manage all aspects of a cosmetics brand. The role combines team leadership, customer engagement, sales, and brand stewardship. The Counter Manager provides personalized consultations, expert product application and guidance, and attentive service tailored to customers’ beauty and style preferences. They build customer loyalty through outreach, follow-up, and consistent personalized service. The Counter Manager works to meet and exceed sales goals, reviews business performance, and develops strategies to improve results. They plan and execute vendor events and promotions, work with vendors and store leadership, and oversee merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. The role requires a positive, collaborative presence on the sales floor and a focus on both customer and colleague relationships. This is a full-time position at the Estée Lauder counter at Macy’s Downey Stonewood Center. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Demonstrated flexibility, sound judgment, and interest in the beauty industry.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and inspire a team of Beauty Advisors while managing the cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, product knowledge, and expert application.
Build customer relationships and develop client loyalty through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve performance.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, clean and stocked testers, current signage and pricing, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to improve business outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends, and support team education.
Coach the team, model collaboration and customer hospitality, and support colleagues in meeting sales and service goals.
Maintain a polished, organized, and welcoming counter throughout the day.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice