Beauty Counter Manager - Estee Lauder, Annapolis - Full Time
About The Position
The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, customer service, and sales, providing personalized beauty consultations, expert product application, and product guidance tailored to customers’ preferences. The Counter Manager builds customer loyalty through outreach, follow-up, and consistent personalized service; works toward sales goals; analyzes business results; and plans vendor events and promotions with vendors and store leadership. The role also maintains brand presentation, stock replenishment, hygiene standards, and team performance. The manager sets a positive example for the team, reviews sales goals and product and trend information, supports customers on the sales floor, and keeps the counter organized, clean, stocked, and visually appealing. The position requires collaboration, a customer-first approach, and flexibility in a fast-paced retail environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with attention to detail.
- Demonstrate flexibility, sound judgment, and interest in the beauty industry.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead and support a team of Beauty Advisors.
- Deliver personalized customer consultations, expert product knowledge, and product application.
- Build lasting client relationships through outreach and follow-up.
- Review sales performance and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards, merchandising, hygiene, tester cleanliness, signage, and stock replenishment.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends, and support team education.
- Coach the team to meet sales goals and provide consistent service.
- Maintain an organized, polished, and welcoming counter.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
