Beauty Counter Manager - Estee Lauder, Annapolis - Full Time

Macy's•Annapolis, MD

1d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the business for a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and business analysis to deliver personalized consultations and an exceptional customer experience. The manager builds lasting client relationships through outreach and follow-up, meets and exceeds sales goals, analyzes business performance, and plans vendor events and promotions. The role also maintains brand presentation, hygiene, stock, and team performance standards while partnering with vendors and store leadership to grow the business. The Counter Manager sets a positive example by preparing the counter for customers, reviewing sales goals, and staying informed about product launches, best-sellers, and beauty trends. On the sales floor, the manager models genuine hospitality, supports merchandising, and keeps testers, signage, pricing, and displays in line with brand standards. The manager coaches the team on loyalty benefits and customer service, collaborates with colleagues, and helps achieve individual and store results. This role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position involves frequent use of computers and other technology, including handheld equipment and cash registers, and requires physical activity such as standing, lifting, moving, reaching, and climbing ladders.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Flexibility, sound judgment, and a passion for the beauty industry.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
Deliver personalized customer consultations and expert product knowledge and application.
Develop client relationships through outreach, follow-up, and personalized service.
Review and analyze sales performance across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support the team, model collaboration, and contribute to individual and store results.
Prepare the counter for customers and review daily sales goals.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice