Estate Claims Specialist

DCM Services•Bloomington, MN

11d•$18 - $20

About The Position

The Estate Claims Specialist works on DCM Services’ Probate Finder Claims Team, processing and filing probate claims in decedents’ estates across the country. The role alternates between independent work and collaboration with a team to ensure claims are accurate, complete, and filed according to court and client requirements. It also supports estate data reviews, returned-claim processing, client requests, filing-fee checks, estate-data research, and post-claim documentation while complying with company information security and privacy policies.

Requirements

High school diploma or GED.
Beginner-to-mid-level computer proficiency.
Entry-level familiarity with Microsoft Office, including Word, Excel, and Outlook.
Strong attention to detail; organized, thorough, and accuracy-driven.
Ability to solve estate claim issues independently and collaboratively.
Excellent written and verbal communication skills.
Ability to manage a dual role that shifts between independent work and team collaboration.
Ability to remain sedentary for a full work shift.

Responsibilities

File and present claims, following proper signatory procedures as an authorized representative or agent.
Notarize claims as a Company-approved, state-commissioned Notary Public.
Process claims according to court requirements and record-retention standards.
Mail claims via standard or Certified Mail to courts, attorneys, and personal representatives.
Perform quality-control validations of estate data to ensure proof-of-claim packages are accurate and complete.
Complete estate-match reviews by verifying client information against probated estate data, providing backup support to the Estate Data Specialist.
Process returned claims accurately and efficiently, providing backup support to the Sr. Estate Claims Specialist.
Respond to ad-hoc client requests and communicate with Operations Managers, Client Liaisons, and Account Representatives.
Process filing-fee checks accompanying claims.
Research missing estate data to keep the company’s proprietary database current.
Assist with post-claim documentation, such as Releases of Claim and Withdrawals.
Maintain compliance with company information security and privacy policies.