ESG Customer Success Manager

Conservice • Chicago, IL

8d

About The Position

The ESG Customer Success Manager is part of Conservice’s Customer Experience team in the Sustainability Solutions department, working within the Sustainability Data Management team. The role owns customer relationships and helps maximize customers’ experience with the Goby platform. It bridges clients and the technical delivery team to support software optimization and long-term customer value creation.

This is a highly visible position with potential business impact, including driving revenue and supporting Conservice’s growth in the ESG space. The manager engages customers during onboarding, works with senior executives and frontline roles, manages ongoing relationships, and collaborates internally to deliver contracted ESG services and improve product offerings.

Requirements

• Bachelor’s degree in Business, Data Analysis, Environmental Studies, or a related field, or equivalent experience.
• At least 3 years of relevant post-bachelor’s experience in a project environment serving customers and/or internal stakeholders.
• Excellent verbal and written communication skills, including experience working across functions and seniority levels.
• Ability to set and manage expectations with internal stakeholders and external customers.
• Experience delivering customer-based training or demonstrations.
• Proficiency with workflow or project management tools, Microsoft Office, and Google Suite.
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies, and understanding of the SaaS business model.
• Ability to learn and assess customer needs, understand process methodologies, and use data effectively.
• Initiative and an ownership mindset, with the ability to identify and complete value-creating opportunities.
• Structured problem-solving skills, including risk assessment and root-cause analysis.
• Ability to collaborate effectively and maintain operational discipline.

Nice To Haves

• ESG experience is a plus.
• Experience in Customer Success, Consulting, or similar corporate roles combining day-to-day operations with time-bound project work is desirable.

Responsibilities

• Engage in onboarding new customers to the Goby platform and establish relationships with senior executives and frontline roles.
• Own ongoing customer relationships on the Goby platform and help customers realize increasing value through business acumen, platform education, problem-solving, and relationship building.
• Work with internal leaders and teams to deliver contracted ESG services and improve product offerings to support continued growth.
• Identify and pursue opportunities to create value for customers, internal operations, product, and employees.
• Set and manage expectations for customers and internal stakeholders.
• Collaborate with the team and meet customer needs through knowledge of processes and technology and objective use of data.
• Recognize opportunities to upsell.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level