eServices Management Analyst

S R INTERNATIONAL INC • Flagstaff, AZ

2d • Hybrid

About The Position

The Arizona Department of Revenue (AZDOR) is seeking an eServices Management Analyst 2 to analyze and improve Taxpayer Services eServices programs, policies, procedures, and processes. The role focuses on identifying process inefficiencies, conducting quality assurance testing, preparing reports, troubleshooting technical issues, and supporting continuous improvement initiatives. The position is based in Phoenix, Arizona, with a primarily remote arrangement and occasional onsite days at 1600 W Monroe, Phoenix, AZ 85007. Local candidates only. The contract duration is one year, and flexible work-from-home options are available.

Requirements

• 1–2 years of management analysis experience.
• Experience with XML and Altova XMLSpy.
• Experience conducting quality assurance (QA) testing and developing test plans.
• SQL experience using Microsoft SQL Server Management Studio (SSMS).
• Proficiency in Microsoft Windows and internet-based applications.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint.
• Experience with Google Workspace: Gmail, Sheets, Docs, and Drive.
• Strong analytical, problem-solving, research, and reporting skills.
• Excellent written, verbal, listening, and interpersonal communication skills.
• Ability to manage multiple projects, meet deadlines, and work under pressure.

Nice To Haves

• 1+ year of experience in tax-related services or tax administration.
• Bachelor’s degree in Business, Computer Information Systems, or a related field.
• Experience with Azure DevOps.
• Knowledge of public administration, business processes, and continuous improvement methodologies.
• Familiarity with tax-related laws, regulations, policies, and procedures.

Responsibilities

• Analyze eServices programs, policies, procedures, and workflows to identify inefficiencies and recommend improvements.
• Develop QA test plans, conduct system testing, analyze results, and document findings.
• Gather information, conduct surveys, analyze data, prepare reports, and present recommendations to management.
• Provide helpdesk assistance, troubleshoot technical issues, and support internal customers.
• Coordinate implementation of improvements and apply Lean principles within the Arizona Management System (AMS).
• Stay current on tax laws, regulations, policies, and industry best practices.
• Maintain policies, procedures, operational manuals, systems, and process documentation.
• Track metrics, prepare reports, participate in team meetings, and contribute to continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed