eServices Management Analyst - Hybrid

S R International•Phoenix, AZ

1d•Remote

About The Position

SR International INC. is seeking an eServices Management Analyst 2 to analyze business processes, perform quality assurance testing, provide technical support, and recommend process improvements. The role works with internal teams to improve operational efficiency, troubleshoot system issues, and maintain accurate reports and documentation. It is primarily remote, with occasional in-office attendance and in-person meetings at the Phoenix, Arizona, office. The selected candidate must complete background screening, including HireRight and Global ID facial biometrics. The contract is approximately one year and pays $25 per hour on W2.

Requirements

1–2 years of experience in management analysis or a related field.
Experience with XML and Altova XMLSpy.
Experience performing quality assurance testing and developing test plans.
Knowledge of SQL and Microsoft SQL Server Management Studio.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Experience using Google Workspace applications, including Gmail, Docs, Sheets, and Drive.
Strong analytical, problem-solving, communication, organizational, and time-management skills.
Ability to troubleshoot technical issues and manage multiple tasks effectively.

Nice To Haves

At least one year of experience in tax-related services or administration.
Bachelor's degree in Business, Computer Information Systems, or a related field.
Experience with Azure DevOps.
Knowledge of public administration, business process improvement, and regulatory compliance.

Responsibilities

Analyze business processes, policies, and procedures to identify opportunities for improvement.
Conduct quality assurance testing of eServices programs, applications, and systems.
Develop and execute QA test plans and document test results.
Use XML and Altova XMLSpy to review and validate XML-related data and processes.
Use Microsoft SQL Server Management Studio to query, review, and analyze database information.
Collect and analyze data, prepare reports, and present recommendations to management.
Provide technical support and help desk assistance to internal users.
Troubleshoot system issues and coordinate solutions with relevant teams.
Recommend process improvements using continuous improvement and Lean principles.
Maintain policies, procedures, operational manuals, and other documentation.
Track performance metrics and support ongoing projects and team initiatives.
Follow applicable tax administration policies, regulations, and procedures.