eServices Management Analyst 2

SunSoft Online•Phoenix, AZ

4d•Remote

About The Position

SunSoftOnline is seeking an eServices Management Analyst 2 for a one-year contract supporting a public-sector organization in Phoenix, Arizona. The role analyzes and improves electronic services, business processes, policies, and procedures to increase operational efficiency. The analyst will gather and evaluate information, recommend improvements, support implementation, and contribute to ongoing process improvement.

Requirements

1–2 years of experience in management analysis or a closely related field.
Experience with XML and Altova XMLSpy.
Experience with SQL and Microsoft SQL Server Management Studio (SSMS).
Working knowledge of Azure DevOps.
Experience developing and executing quality assurance test plans.
Ability to analyze technology and information systems.
Strong analytical and problem-solving skills, including data collection, evaluation, root-cause identification, and recommendation development.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Proficiency with Microsoft Office and Google Workspace.
Must currently reside in Arizona and include current Arizona city and state on the resume.
Must be available for an in-person interview in Phoenix within one week of being contacted.
Must be able to start within two weeks of receiving an offer.
Must successfully complete a background check.
Must be available for occasional onsite work in Phoenix.

Nice To Haves

Experience working in tax administration or supporting tax-related systems.
Experience with Lean principles and continuous process improvement.
Experience supporting public-sector technology or business operations.

Responsibilities

Analyze programs, services, policies, and procedures to identify inefficiencies and opportunities for improvement.
Gather business requirements and information from internal stakeholders and external entities.
Develop and conduct surveys, analyze findings, prepare reports, and recommend process improvements.
Present findings and recommendations to management and coordinate implementation activities.
Develop, execute, and maintain quality assurance test plans.
Test and analyze technology systems to assess functionality, accuracy, and performance.
Provide technical assistance and helpdesk support to internal users.
Support continuous improvement initiatives using Lean methodologies.
Manage multiple assignments and meet project deadlines.