Escrow Specialist

Guaranty Bank & Trust Company•Greenwood, MS

About The Position

The Escrow Specialist processes escrow transactions, reviews and processes escrow analyses, provides escrow customer service, and maintains department records. The role is in the Loan Operations department and reports to the VP, Loan Documentation Review. It supervises no positions. The position is responsible for processing and reviewing escrow accounts and transactions, communicating with escrow customers and payees, checking documents for completeness and accuracy, and coordinating with lending staff and other bank departments. It also supports compliance with applicable federal banking regulations and bank policies, handles customer inquiries and problems, and provides professional assistance to callers and visitors. This is a regular full-time, hourly, non-exempt position. The employee may be asked to work overtime as needed, assist other departments, and perform additional duties assigned by a supervisor. The position requires a high school diploma or equivalent and 1 to 2 years of experience in banking or a related field. A post-secondary certificate or degree and 3 to 5 years of related experience are preferred.

Requirements

High school diploma or equivalent.
1 to 2 years of experience in banking or a related field.
Proficient alphanumeric data-entry skills.
Ability to maintain confidentiality and act with integrity and honesty.
Attention to detail and accuracy in documentation, data, and work.
Active listening, including asking questions to clarify understanding.
Critical-thinking skills, including applying rules and logic to situations.
Ability to follow bank policies and procedures and uphold sound banking practices.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Post-secondary certificate or degree; experience may be considered.
3 to 5 years of experience in banking or a related area.

Responsibilities

Process, review, and handle customer correspondence for escrow customers and accounts.
Ensure escrow documents are completed, signed, delivered, and accurate.
Review and disburse funds to escrow payees, contacting payees when necessary.
Work with lending staff to ensure escrow work is correct.
Complete and process escrow closing transactions.
Make revisions to escrow payees and escrow system records.
Complete assigned training, including BAI training, and stay current on regulation, compliance, and policy changes.
Research and resolve customer problems, acting as a liaison between customers and other bank departments when needed.
Research and answer customer inquiries.
Help ensure bank compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully.
Provide courteous customer service, including greeting customers, addressing them by name, offering additional assistance, and thanking them.
Develop professional relationships with management and colleagues.
Follow bank policies and procedures.
Answer incoming calls and route callers as appropriate.
Receive bank visitors and direct them appropriately.
Work overtime as needed.
Provide assistance to other departments as needed and perform other duties as assigned.