Escrow Analysis Specialist I

Selene Finance LP•Remote - Texas, TX

13d

About The Position

The Escrow Analysis Specialist I ensures departmental policies and procedures are followed, federal and private investor guidelines are met, and business objectives are achieved. The role maintains workflow volume against internal and private investor service-level agreements, handles escalated loan issues, and provides research support for complex inquiries. The specialist also supports audits, performs individual escrow analyses, reviews mass analyses for anomalies and RESPA compliance, and completes tasks within service-level agreements. Working with the Manager, the specialist documents, communicates, and implements policy and procedure changes, identifies opportunities for improvement, and completes required training. Responsibilities are carried out in accordance with organizational policies and applicable laws and regulations; other duties may be assigned.

Requirements

High school diploma or GED.
Excellent attention to detail.
Ability to multitask and consistently meet multiple deadlines.
Strong verbal and written communication skills.
Ability to work in a team environment.
Strong customer-service orientation.
Ability to use good judgment.
Working knowledge of and experience with Microsoft Office, including Word, Excel, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and interpret bar graphs.
Ability to follow detailed written or oral instructions with minimal supervision and handle problems involving a few concrete variables in standardized situations.

Nice To Haves

BKFS MSP or Sagent experience and/or training in the Escrow Analysis, Tax, Hazard Insurance, or MIP/PMI workstations.
Previous experience with MSP, Black Knight/LPS, and Sagent.

Responsibilities

Maintain Escrow Analysis department workflow volume to meet internal and private investor service-level agreements.
Handle escalated loan-level issues and provide research assistance on complex issues to support client inquiries and other departments.
Work with management to ensure internal and external audits are completed accurately and on time.
Perform individual escrow analyses requested by other departments.
Review mass analyses for anomalies and ensure accurate, timely analysis in accordance with RESPA requirements.
Complete tasks within established service-level agreements.
Work with the Manager to document, communicate, and implement changes in policies and procedures.
Identify opportunities for improvement and efficiency.
Carry out responsibilities in accordance with organizational policies and applicable laws and regulations.
Complete required training courses in a timely manner.