Escrow Manager

Century Communities•Dallas, TX

About The Position

The Escrow Manager oversees the branch and keeps all parties informed throughout the closing process. The role provides expertise to the builder partner and ensures closings are completed accurately and on time. The manager leads the team, maintains a customer-focused and positive work environment, resolves issues that may delay closings, and oversees closing workflows and residential homebuilder purchase and resale transactions from contract receipt through final disbursement and post-closing items as applicable.

Requirements

At least 3 years of escrow officer or closing experience.
At least 3 years of supervisory or management experience, including experience managing a team.
Bachelor’s degree or an equivalent combination of education and experience.
Active Notary Public status.
Escrow license.
Experience managing closing workflows and processes that move files to closing.
Familiarity with title policy forms and typical endorsements.
Knowledge of builder residential purchase and resale transactions, from contract receipt through final disbursement and post-closing items.
Experience monitoring a pipeline of residential homebuilder purchase and resale transactions to ensure close-of-escrow dates are met.
Ability to manage multiple priorities and help teams progress on deliverables.
Thorough knowledge of technology and willingness to work in a primarily paperless environment.
Excellent verbal and written communication skills with internal and external customers.
Ability to resolve escalated closing issues quickly and meet deadlines.
Ability to calculate discounts, prorations, and commission splits accurately.
Exemplary organizational skills and strong attention to detail and precision.
Ability to drive results and work in an outcome-driven environment.

Nice To Haves

Closing experience in a builder environment is preferred.

Responsibilities

Ensure performance standards are met and closing dates are achieved.
Create a customer-focused culture in a positive working environment.
Resolve escalated issues that could cause closing delays.
Obtain payoffs, taxes, and HOA dues.
Calculate prorations accurately and collaborate with the title department to resolve title issues.
Prepare closing disclosures, settlement statements, and other closing documents.
Respond to inquiries from transaction participants in a timely manner.
Confirm closing dates and locations, and schedule signings.
Balance and disburse funds accurately and promptly.
Monitor the closing pipeline to ensure close-of-escrow dates are met.
Clarify direction for team members and address obstacles that hinder their ability to meet deadlines.
Perform other duties as needed or assigned.