Escrow Officer

Sun Title Agency•Kalamazoo, MI

13d•Onsite

About The Position

The Full-Service Escrow Officer serves as the primary client relationship manager who is responsible for coordinating all aspects of the real estate transaction and communicating between parties in relation to the escrow closing. Escrow Officers are in regular contact with brokers, real estate agents, builders, attorneys, lenders, and other clients to obtain information to complete transactions. As a member of our escrow team, the Escrow Officer prepares closing statements for purchase and refinance transactions, coordinates title clearance, verifies tax information from taxing authorities, order payoffs from lien holders, order subordinations, and schedules closings. The individual in this role will need to possess excellent communication and interpersonal skills with an unwavering commitment to exceed our customers' expectations throughout the escrow closing experience.

Requirements

Be a living example of Sun Title’s mission, vision, and values
Exhibits the spirit of our YES! company culture
Proactively communicates in an articulate and informative fashion
Humbly asks questions, acknowledge mistakes, and is eager to learn new skills
Respects the bounds of confidentiality and builds rapport quickly with integrity
Maintains professional and composed demeanor in all situations
Demonstrates reliability and thoughtfulness, placing others first
Exudes a genuine enjoyment for people, work, and life
Excellent verbal and written communication skill with ability to communicate in English, required
Excellent attention to detail, time management and organizational skills and with a demonstrated ability to meet deadlines
Intermediate level proficiency in software such as Microsoft Office 365 (Word, Excel, Outlook, etc.), required
Minium of a High school diploma or GED, required
Valid Title Producer’s License, as required by applicable state law, within 1 month of hire
Valid Notary Public License, as required by applicable state law, within 1 month of hire
Driver’s license, required

Nice To Haves

Intermediate level proficiency in industry specific software (ResWare, Proform Select), preferred
Advanced knowledge of real estate transactions and escrow services, preferred
Minimum of 2 years related industry experience, preferred

Responsibilities

Review purchase agreements and other applicable documents to assure understanding and compliance with contractual details affecting the transaction
Establish and maintain escrow accounts for residential and commercial real estate transactions
Research and prepare accurate escrow instructions, ensuring compliance with loan documents, state regulations, and industry standards
Collaborate with the disbursement team to accurately process and disburse funds in accordance with legal requirements
Provide exceptional customer service to buyers, sellers, lenders, and other parties involved in the transaction
Assist customers in setting up and troubleshooting online accounts
Resolve customer complaints and disputes professionally and promptly
Review title commitment to ensure accurate title research and distribution of necessary documents
Collaborate with title exam professionals and underwriters to address potential issues, claims, or discrepancies that may affect the sale
Order title commitment updates, tax updates and pay-off updates as needed
Prepare settlement statements and closing documents, including closing disclosures and other necessary paperwork
Verify the accuracy of all escrow documents and loan documents
Coordinate the transaction process with real estate agents, lenders, borrowers, buyers, and sellers
Ensure adherence to state regulations, loan terms, and industry best practices.
Maintain meticulous records and filing systems for escrow accounts.
Provide support to Branch Manager and other Escrow Officers to assure client needs are met across all Sun Title locations
Participate on project teams to advance the goals aligned with company initiatives
Other duties as assigned