Escrow Officer

HR • New Braunfels, TX

139d • Onsite

About The Position

An Escrow Officer provides escrow services while maximizing profitability, using technology, communication, and collaboration in compliance with WFG policies and procedures and applicable laws. The role handles residential and commercial real estate escrow transactions, including determining transaction requirements, clearing title, preparing and reviewing closing documents, coordinating communication among parties, and disbursing funds. The position also supports WFG’s employee-engagement and quality-of-work culture, maintains transparent communication with the Escrow Manager, and contributes to personal improvement and team development. The position operates in a professional office environment and has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Ability to read, write, and interpret in English.
• Familiarity with Microsoft Office Suite and escrow production software such as ResWare, RamQuest, AtClose, or IClosings.
• Five years of related experience and/or training.
• Thorough understanding of escrow law and local city and state requirements.
• Thorough understanding of RESPA, TILA, Dodd-Frank, and CFPB rules.
• Thorough understanding and adoption of ALTA Best Practices.
• Ability to work with mathematical concepts, including fractions, percentages, ratios, and prorations.
• Strong customer service, comprehension, and organizational skills.
• Ability to manage multiple actions at once and quickly reprioritize.
• Leadership qualities and dedication to setting a good example in support of company goals.
• Desire to engage in personal growth and development.
• Ability to present information and respond to questions from personnel, clients, and consumers.
• Ability to generate ideas that encourage collaboration, critical thinking, and engagement, and to solve practical problems.

Nice To Haves

• College degree in business or finance.

Responsibilities

• Develop a profitable escrow desk.
• Prepare or secure deeds and other documents related to escrow.
• Disburse funds as authorized by escrow instructions, including title insurance charges, recording fees, real estate commissions, and loan payoffs.
• Prepare final statements for the parties involved.
• Secure releases of contingencies and other conditions imposed on an escrow.
• Participate in WFG’s company culture, emphasizing employee engagement, the 4 Cs, quality work, and high performance.
• Serve as a central point of communication among parties involved in transactions.
• Pursue ongoing personal improvement and self-marketing, and track industry trends.
• Participate in monthly reviews of trial balance and uncashed-check reports and ensure items are cleared regularly.
• Maintain knowledge of WFG products, services, policies, and procedures.
• Maintain transparent communication with the Escrow Manager.
• Interact with clients, real estate agents and brokers, attorneys, consumers, lenders, and other transaction parties.
• Determine escrow requirements by studying and clarifying buyer, seller, and lender instructions.
• Obtain clear title by ordering title reports, resolving title defects, and satisfying existing liens and encumbrances against the property or principals.
• Prepare transaction documents by completing forms and statements and collecting and reviewing existing documents.
• Prorate taxes and interest for purchase transactions.
• Assemble and review closing documents with the parties, explain provisions and procedures, answer questions, check documents for completeness and accuracy, and obtain signatures.
• Complete closings by recording and filing documents, preparing and distributing final closing statements and title, and preparing HUD using lender instructions.
• Close escrow accounts by balancing and disbursing funds.
• Comply with regulatory requirements and ensure adherence to them.
• Support the organization’s reputation by taking ownership of work and identifying opportunities to add value.
• Escalate complaints appropriately and maintain records according to policies and procedures.
• Train, mentor, and cultivate coworkers to improve the overall work experience at WFG.
• Maintain a positive attitude.
• Comply with applicable state licensing requirements and WFG Scholar training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED