eSales Agent - Nissan Chattanooga East

Sonic Automotive•Chattanooga, TN

About The Position

The eSales Agent engages with customers contacting the dealership about purchasing new or pre-owned vehicles. The role focuses on creating a strong first impression, delivering a prompt and professional customer experience, and generating appointments that bring customers to the dealership. The agent handles internet inquiries, phone calls, and chats, and uses lead-management tools and CRM software to manage initial customer engagement and follow-up. The agent is trained on dealership products and services, current inventory, financing, and incentive programs, and receives ongoing training in customer service, sales tactics, objection handling, and relationship development. Compensation is tied to appointment and sales performance. The position reports to the Traffic Manager, if applicable, or the Sales Manager. The listed pay is $18.00 per hour plus commission, with an annual pay range of $37,000–$42,000.

Requirements

At least 1 year of call center or sales-focused experience.
Ability to set priorities, multitask, and achieve goals.
Ability to perform in a fast-paced environment.
Ability to work on a team.
Strong written and verbal communication skills.
Highly proficient verbal phone skills.
Ability to establish and maintain strong internal and external relationships.
Strong organizational and time-management skills.
Adaptability to change.
Computer proficiency.
Availability to work evenings and weekends.

Responsibilities

Answer inbound phone calls, internet inquiries, and chats.
Provide guests with timely and relevant responses to address their questions and needs.
Facilitate the provision of pricing and purchasing information.
Provide payment options and quotes.
Generate sales and acquisition appointments.
Manage organizers and keep follow-up current for all active guests.
Follow the required outreach cadence for new inquiries.
Maintain a thorough understanding of KPIs.