Eligibility, Selection & Manager

ALLIANCE CENTER FOR EDUCATION INC • Charlotte, NC

3d

About The Position

The ERSEA Manager provides strategic leadership, oversight, implementation, and continuous improvement of the program’s Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) systems. The role ensures compliance with Head Start Program Performance Standards, federal and state requirements, organizational policies, and funding mandates. It oversees systems for eligibility verification, recruitment, enrollment, attendance, data management, family engagement, and marketing.

The manager develops and maintains eligibility procedures; reviews documentation and eligibility determinations; leads year-round recruitment and community outreach; oversees program marketing and communications; manages application, selection, enrollment, waiting-list, and vacancy-reduction processes; and works with center-level teams to monitor attendance and address barriers. The role also conducts compliance monitoring, prepares enrollment and attendance reports, participates in audits and federal reviews, and provides staff training, coaching, and technical assistance related to ERSEA requirements and practices.

Requirements

• Bachelor’s degree in Human Services, Social Work, Education, Business Administration, Marketing, Communications, Public Administration, or a related field.
• At least three years of relevant experience.
• Knowledge of eligibility regulations.
• Strong leadership, communication, and analytical skills.
• Before starting, provide a DCDEE Qualifying Letter (background check with fingerprints), official education transcript, and current physical exam; complete pre-employment drug screening and ongoing random screenings.

Responsibilities

• Implement and maintain eligibility determination procedures; review and verify income, public assistance, foster care, homelessness, age, and categorical eligibility documentation.
• Conduct eligibility determinations, file reviews, and audits; train staff on eligibility requirements and confidentiality.
• Develop and implement year-round recruitment strategies and coordinate outreach activities, community partnerships, and enrollment events.
• Monitor recruitment effectiveness.
• Develop and implement annual marketing and recruitment plans.
• Coordinate with Program and Communications teams to develop promotional materials, newsletters, presentations, mass media, and social media content; maintain branding standards and evaluate marketing effectiveness using outreach and enrollment data.
• Oversee application and eligibility intake processes and manage development and implementation of selection criteria.
• Maintain at least 97% enrollment; manage waiting-list and enrollment statuses; create vacancy-reduction strategies and conduct enrollment forecasting.
• Work with center-level teams to monitor attendance, identify barriers, and reduce chronic absenteeism.
• Conduct regular ERSEA monitoring reviews for compliance with agency and federal regulations.
• Prepare monthly enrollment and attendance reports, including trend analyses and action steps to support data-driven decisions.
• Participate in formal and informal compliance audits and federal reviews.
• Provide ERSEA training, coaching, technical assistance, and professional development.

Benefits

• 403(b) retirement plan with a 3.5% employer match.
• Affordable employee-only health insurance with employer contributions.
• Employer-paid short- and long-term disability insurance.
• Employer-paid life insurance.
• $500 performance-based hiring bonus at the 90-day milestone.
• Medical, dental, and vision coverage for family.
• Paid time off (PTO).
• Paid holidays.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager