ERP Systems Analyst 2

Choctaw Nation of Oklahoma•Durant, OK

1d•Hybrid

About The Position

The ERP Systems Analyst II assists with implementation, support, and maintenance of the organization’s ERP system. The role involves analyzing, designing, modifying, testing, and deploying ERP functionality across Accounts Payable, Fixed Assets, Project Accounting, Expense Management, Accounts Receivable, General Ledger, and Procurement. The position reports to the System Support Manager. The analyst helps document system requirements and processes, assess organizational needs, test system changes and updates, resolve user-reported production issues, and develop basic solutions and minor enhancements. The role also provides customer service across the organization, tracks service tickets, and works with department leaders, users, partners, and third-party vendors. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a hybrid arrangement of 40% onsite and 60% remote. Weekly Earned Wage Access is available as an option.

Requirements

Associate’s degree in a technical or business field, or an equivalent combination of education, work experience, and certifications, or two years of related experience.
At least three years of experience providing application support for customer issues or hands-on experience with ERP systems.
Ability to build relationships and network with individuals at all levels.
Ability to manage team goals and needs.

Responsibilities

Help create and organize system documentation, including functional and technical requirements, interface guides, configuration workbooks, test scripts, and processes.
Provide regular updates to department leadership and users.
Assist with needs analysis and organizational readiness assessments, and help align ERP functionality with strategic goals.
Help develop design proposals and cost-benefit analyses for potential projects.
Help test and validate changes to existing programs and new programs before production release.
Build relationships with partners and third-party vendors using verbal and written communication skills.
Provide organization-wide customer service, focusing on system availability, performance, security, and established service-level metrics.
Help define ERP system processes and configurations.
Track internal and Oracle service tickets for issue resolution and customer requests.
Resolve production issues reported by users and conduct problem management, including root-cause analysis of configuration and process problems.
Participate in reviewing, validating, and testing quarterly ERP updates and emergency patches, including assessing impacts on training, interfaces, processes, and reports.
Develop, test, and roll out basic solutions, bug fixes, and minor system enhancements.
Perform other tasks as assigned.