ERP System and Security Analyst

City of Philadelphia • Philadelphia, PA

7d • Onsite

About The Position

The Office of Innovation & Technology (OIT) is seeking an Enterprise Resource Planning (ERP) System Admin and Security Analyst. This role is responsible for the day-to-day oversight and administration of system and security configuration for the ERP system and associated 3rd party applications. This is a permanent exempt position that will transition to maintenance and support after the project implementation is complete. The City of Philadelphia is undertaking a major project to modernize core financial, grants, procurement, and supply chain business processes by replacing existing systems with a new ERP solution. This project aims to reduce transaction processing time, improve access to information, and streamline onboarding. The ERP System Admin and Security Analyst will play a crucial role in supporting this modernization effort.

Requirements

• Completion of a Bachelor's or Master’s degree in information systems, computer engineering, or a related field or equivalent experience.
• 2 – 5 years of experience with ERP systems (Workday), workflows and system security.
• Strong computing background in support/troubleshooting.
• Ability to keep data confidential.
• Strong problem solving and analytic skillsets.
• Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
• Ability to work well with individuals at all levels within and outside the organization.
• Ability to work well under pressure and multi-task in a fast-paced organization.
• Hands on experience with ERP/BI development and integration technologies.
• Experience documenting business processes, writing functional specifications, creating test scripts, researching testing issues and documenting user procedures.
• Must be a city of Philadelphia resident within six months of hire.

Nice To Haves

• Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Responsibilities

• Support the ERP platforms environment and security configuration during implementation.
• Support associated applications such as directory services and auditing tools.
• Maintain technical documentation of software, system, and security configurations.
• Collaborate with internal teams to understand and troubleshoot business processes.
• Work with OPAL project team members to identify, define, optimize & document Cloud and Systems Administration workflows.
• Monitor modification of and use of cloud resources.
• Document the sequence and timeframes for executing upgrade activities.
• Assist in testing and training exercises as needed.
• Support ERP technical issues for ERP project members and enterprise-wide employees post-implementation.
• Support ERP security access configuration for ERP project members and enterprise-wide employees post-implementation.
• Research and resolve production support break-fix and enhancements requests.
• Monitor ERP system and user configurations to comply with best practice protocols.
• Maintain ERP Systems Administration process optimization & common issues documentation.
• Participate in regression testing efforts.

Benefits

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Eligibility to participate in the Public Service Loan Forgiveness program
• Free SEPTA public transportation (SEPTA Key Advantage Program)
• Tuition discounts and scholarships (10% to 40%) with partner colleges and universities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree