ERP Organizational Change Management Trainer

City of Philadelphia•Philadelphia, PA

13d•$90,000•Onsite

About The Position

In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems (i.e. FAMIS, ADPICS, ACIS, PHLContracts, etc.) that support these business processes and will enable the City to realize benefits such as reducing transaction processing time and effort, providing better access to information for reporting and analysis, and making it easier to onboard new employees into these functions. The Enterprise Resource Planning (ERP) Organizational Change Management Trainer is responsible for designing and delivering training for the OPAL ERP and DW/BI project. This role requires skills in change management, including the ability to create structured plans for implementing, communicating, and monitoring changes. The trainer should be proficient in conducting change impact assessments, stakeholder analysis, and readiness assessments. Additionally, the trainer must possess both technical and teaching skills to ensure that users can efficiently and effectively understand how to use the ERP and its supporting systems.

Requirements

Bachelor’s degree in related or a combination of education and progressively responsible work experience in a related area may be substituted in lieu of a four-year degree.
Minimum of five years relevant experience as a technical trainer, change management analyst, or any other similar role.
Minimum of five years relevant experience as a technical trainer, training coordinator, or any other similar role.
Knowledge of Full Systems Development Lifecycle (SDLC).
Ability to keep data confidential.
Strong problem solving and analytic skill sets.
Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.
Strong meeting facilitation and interviewing skills.
Meeting presentation and end user training delivery skills.
Ability to work well with individuals at all levels within and outside the organization.
Ability to work well under pressure in a fast-paced organization.
Supervising, coaching and collaborating skills;
Hands on experience with learning management and training material development and delivery tools.

Nice To Haves

Experience with implementing ERP and/or DW/BI solutions is strongly preferred.
Proven work experience as an IT Trainer, Technical Trainer or similar role with Workday ERP, preferred but not required

Responsibilities

Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems.
Customize training content based on different user roles and business processes.
Conduct both classroom and online training sessions.
Develop plans for how changes will be implemented, communicated, and monitored. This includes impact assessments, stakeholder analysis, and readiness assessments.
Measure the effectiveness of change initiatives and report on their outcomes. This includes collecting feedback, analyzing data, and making recommendations for future improvements.
Understand the functionality of the ERP system and its modules.
Provide technical support to users during training sessions.
Troubleshoot related issues.
Support the user community.
Implement change as part of the change management team
Establish relationships with functional SMEs and technical team.