ERP Manager

Carilion Clinic•Roanoke, VA

About The Position

The Manager, ERP - Workday provides operational leadership for the organization’s Workday application environment, including Human Capital Management, Financial, Supply Chain, and related functional areas. The role is responsible for ongoing support, configuration, enhancement, optimization, and reliability of Workday applications and integrations. The manager partners with the Senior Director, ERP, functional leaders, Information Technology, and vendors to execute ERP priorities, support effective governance, and promote consistent service management practices. The manager leads staff management activities, including hiring, onboarding, performance management, coaching, and development planning. The role oversees Workday configuration, enhancements, testing, releases, upgrades, integrations, documentation, and production support; coordinates operational and project delivery; and works with functional and technical teams across a decentralized operating model. The position is preferably onsite, though remote and/or hybrid schedules may be considered for candidates residing in specified states.

Requirements

Associate's degree required, or two years of experience may be considered in lieu of a degree.
Minimum of six years of progressive experience supporting, configuring, implementing, or managing Workday or a comparable enterprise ERP environment.
Experience leading Workday initiatives, projects, technical resources, or functional teams.
People leadership experience.
Workday Pro certification or other advanced Workday training in one or more functional or technical areas.
Advanced Workday expertise and ability to lead and influence technical and functional teams across organizational boundaries.
Advanced knowledge of enterprise ERP systems and Workday operating practices.
Strong understanding of system governance, production support, change and incident management, integrations, security, and application lifecycle management.
Strong leadership, analytical, problem-solving, decision-making, communication, collaboration, and relationship-management skills.
Proven ability to manage multiple priorities, projects, vendors, and cross-functional initiatives.

Responsibilities

Lead hiring, onboarding, performance management, coaching, and development planning for staff.
Provide day-to-day operational leadership for assigned Workday applications, integrations, and support resources.
Oversee Workday configuration, enhancements, testing, releases, upgrades, integrations, documentation, and ongoing production support.
Partner with Human Resources, Finance, Supply Chain, Payroll, Benefits, and other functional areas to execute Workday priorities and support business needs.
Coordinate and influence functional and technical teams, including teams that do not report directly to Information Technology.
Implement and reinforce ERP governance, operational standards, and ITIL-based service management practices.
Oversee prioritization and delivery of enhancements, incidents, service requests, regulatory changes, and optimization initiatives.
Ensure the reliability, integrity, security, and performance of the Workday production environment and associated integrations.
Coordinate responses to significant production issues and work with internal teams, functional stakeholders, and vendors to restore service and mitigate risk.
Manage assigned staff, vendors, consultants, resources, and project activities to support operational and project delivery.
Identify opportunities to improve Workday functionality, business processes, automation, controls, and user experience.