ERP, Cloud System Lead I

University of Delaware•Newark, DE

6h•Hybrid

About The Position

Acts as the lead systems specialist in the Department of Enterprise Systems and Cloud Services. Leads implementation of software development life cycle methodologies to enhance the University’s PeopleSoft Financial system and provides primary support for multiple PeopleSoft modules through planning, requirements analysis, design, development, integration, testing, implementation, maintenance, and documentation in accordance with IT-MIS policies and standards. The role manages multiple projects and critical applications, supports junior Applications Programmers, maintains and improves PeopleSoft ERP systems and their performance, and plans and deploys PeopleTools and PeopleSoft application upgrades. It provides production support for the Financial system, analyzes and resolves incidents, maintains the daily production schedule, and provides on-call support. The position works with management, users, production control staff, programmers, and other units to determine needs, deliver solutions, resolve issues, re-engineer business functions, and ensure systems meet University requirements. Limited telework is permitted; the employee must be on-site two days per week.

Requirements

Bachelor’s degree or foreign equivalent in Information Systems, Computer Science, Engineering, Business, or a related field.
Five years of experience with Oracle ERP and IDE, including PeopleSoft Financials, PeopleTools core technologies, PeopleSoft reporting technologies, PeopleSoft Upgrade/Change Assistant, Oracle Database, and Oracle Procurement.
Experience with programming languages, database querying, and software implementation techniques.

Responsibilities

Lead implementation of software development life cycle methodologies to enhance the University’s PeopleSoft Financial system.
Provide primary support for multiple PeopleSoft modules across planning, requirements analysis, design, development, integration, testing, implementation, maintenance, and documentation.
Manage multiple projects and support multiple critical applications.
Assist junior Applications Programmers in solving complex problems.
Maintain, test, and update PeopleSoft ERP systems.
Improve the performance of PeopleSoft batch programs, reports, and online pages using techniques such as SQL tuning, database indexes, hints, statistics, and explain plans.
Plan, upgrade, and deploy new PeopleTools and PeopleSoft application versions using PeopleSoft Upgrade Assistant, fit-gap analysis, data conversion, system and database audits, and performance and integration testing.
Test and correct programs to ensure they work properly and meet client needs.
Develop statistical and data analysis using PeopleSoft Query and XML Publisher reporting tools.
Coordinate development, testing, deployment, and documentation of PeopleSoft custom or delivered batch programs that interface with internal systems and meet University requirements.
Provide production support for the Financial system and maintain the daily production schedule of PeopleSoft systems.
Analyze and resolve production incidents; work with users and production control staff on scheduling and problem resolution.
Provide on-call support for PeopleSoft systems.
Work with management to ensure adherence to UDIT policies and with users to determine needs, recommend solutions, and provide project status updates.
Re-engineer business functions by evaluating service requests and reviewing policies, procedures, and workflows to ensure appropriate systems are implemented.
Troubleshoot complex data-processing problems and user data-entry errors, and coordinate problem resolution and testing with programmers, users, and other units.
Participate in and potentially lead internal and external training programs.