ERP Business Analyst

Franklin Electric•Fort Wayne, IN

17h•Hybrid

About The Position

We're seeking an ERP Business Analyst to join our dynamic Global IT team. In this role, you will analyze organization business processes, systems, and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). You'll apply functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications. In addition, you'll write functional requirements, develop test plans, and work with production issues. You'll also provide assistance to the Technical & Development teams as needed. Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment!

Requirements

Bachelor’s degree in computer science, computer information systems, or a related degree (preferred).
3-5 years of related experience (preferred).
Strong JDE Enterprise One application understanding at the functional and technical levels.
Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).

Nice To Haves

Self-motivated and collaborative individual who is passionate about making a positive impact.
Hard-working winners.
Confident, competitive, and results-oriented professionals who create a track record of success.
Dedicated achievers.
People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Effective communicators.
People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
Collaborative partners.
People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Responsibilities

Responds to internal customers to resolve their technology problems.
Enters and manages Incident and Service Request tickets in ServiceNow, an IT Service Management Application.
Provides technical support related to cloud-based systems used by Franklin Electric employees across all business functions.
Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
Must maintain or exceed Service Level Agreements for Incident Resolution.
Designs processes and improvements to resolve end user technology issues.
Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
Ensures all changes and requests are entered into ServiceNow.
Ensures the fulfillment of end user requests for ERP-related systems.
Ensures changes are completed with proper documentation for SOX compliance.
Reviews the forward schedule of changes for potential conflicts.
Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
Participates as a resource on projects led by others.
Completes assigned project tasks on time and with high quality.
Performs other related duties as required or assigned.