ERP Analyst 1

Federal IT Consulting (FEDITC)•New Boston, NH

3d•Onsite

About The Position

FEDITC, LLC is seeking an ERP Analyst I to work in the Texarkana, Texas area. The position provides end-user support, Windows 11 system administration, and troubleshooting for enterprise applications in a secure DoD environment. U.S. citizenship and an active Secret DoD security clearance are required. The role also requires a CompTIA Security+ certification and an associate degree or equivalent experience.

Requirements

Experience providing IT help desk or desktop support.
Strong knowledge of Windows 10/11 operating systems.
Familiarity with Active Directory, user account management, and group policies.
Basic understanding of DNS, DHCP, TCP/IP, and other networking concepts.
Experience troubleshooting hardware, software, and connectivity issues.
Familiarity with ticketing systems such as ServiceNow or Remedy.
Basic understanding of enterprise applications and web-based systems.
Strong problem-solving and customer service skills.
U.S. citizenship.
Active Secret DoD security clearance; the ability to maintain applicable clearance(s) at the level required by the client and certifications as requested by FEDITC or its customers.
CompTIA Security+ certification.
Associate degree or equivalent experience.
Must pass a background check.

Nice To Haves

Experience in a DoD or secure environment.
Familiarity with STIGs and cybersecurity best practices.
Basic knowledge of Windows Server administration.
Exposure to application support, not development.
Experience with remote support tools.
Understanding of software deployment tools such as SCCM or Intune.

Responsibilities

Provide Tier 1 and Tier 2 help desk support, troubleshooting hardware, software, and network issues.
Support and maintain Windows 10/11 workstations, including installation, configuration, updates, and patching.
Assist users with Active Directory account management, permissions, and access issues.
Troubleshoot and support enterprise applications hosted on Windows servers and web environments, such as Apache Tomcat.
Perform basic system administration on Windows Server 2016/2019 environments.
Support printer, peripheral, and network connectivity issues.
Document incidents, service requests, and resolutions using ticketing systems.
Assist with software installations, upgrades, and deployments.
Ensure systems meet STIG compliance requirements and security best practices.
Support secure configurations, including certificate management and endpoint security tools.
Assist with data and report access, and provide user support for enterprise systems and dashboards.
Collaborate with database administrators, developers, and system administrators to resolve escalated issues.
Provide on-site and remote support as needed.