ER Registrar - FT (Mon thru Fri, 12pm-8pm)

Community Health Systems•Las Cruces, NM

3d•Onsite

About The Position

The ER Registrar manages patient intake and registration in the Emergency Department at Mountain View Regional Medical Center. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality service to patients and families. The registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. This is a full-time, mid-shift position scheduled Monday through Friday, 12:00 p.m. to 8:00 p.m. The work location is Mountain View Regional Medical Center, 4311 E Lohman Ave, Las Cruces, NM.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately handle sensitive and confidential information.
Effective interpersonal skills for working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details and update patient records as needed.
Obtain signatures on required consent and authorization forms and explain each consent before it is signed.
Document when a patient cannot sign a consent form or when a family member signs, and obtain nursing sign-off when the patient cannot sign.
Verify insurance coverage and eligibility, identify appropriate insurance plan codes, and capture information needed for billing and prompt payment.
Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Compile paperwork to support quick retrieval and processing of patient visits.
Place an identification armband on each patient before the patient leaves the department.
Notify the department or physicians when a patient arrives and follow up if the patient is left waiting for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.