ER Registrar - FT (Mon thru Fri, 12pm-8pm)

Community Health Systems Professional Services Corporation•Las Cruces, NM

4d•Onsite

About The Position

The ER Registrar manages patient intake and registration processes in the Emergency Department at Mountain View Regional Medical Center. The role gathers and verifies personal, insurance, and medical information; maintains accurate and confidential patient records; and provides high-quality customer service to patients and families. The ER Registrar supports efficient department operations through accurate documentation, insurance verification, and communication with clinical and administrative teams. This is a full-time mid-shift position, Monday through Friday, from 12:00 p.m. to 8:00 p.m.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Strong communication and customer service skills.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to appropriately manage sensitive and confidential information.
Effective interpersonal skills when working with patients, families, and healthcare teams.
Ability to remain calm and professional in high-stress or emergency situations.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of customer service experience.

Responsibilities

Greet patients and families professionally and compassionately.
Register patients for emergency services and obtain required personal, insurance, and medical information.
Verify patient identification and insurance details, updating patient records as needed.
Obtain required consent and authorization signatures, explaining the forms before they are signed.
Verify insurance coverage and eligibility and capture information needed for billing.
Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
Assist patients with insurance requirements and insurance-related questions.
Document when a patient cannot sign consent forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Verify insurance and identify appropriate insurance plan codes to support accurate and prompt payment.
Compile paperwork needed for retrieval and processing of patient visits.
Place an armband on each patient before the patient leaves the department.
Notify the department, physicians, or other relevant personnel of a patient's arrival and follow up when a patient has been waiting for an extended period.
Communicate with key personnel during emergency codes and alert the facility when emergency plans are in place.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.