ER Manager, London Regional Veterinary Emergency and Referral Hospital

VCA Animal Hospitals•London, ON

11d•Onsite

About The Position

London Regional Veterinary Emergency & Referral Hospital is a veterinary emergency and referral hospital that delivers expert care and treatment 24 hours a day, 7 days a week. London Regional offers a range of specialty services, including surgery, internal medicine, and neurology. Our emergency service is staffed 24/7 by a team of experienced emergency veterinarians. Our staff of 65 dedicated doctors, technicians and hospital staff are committed to providing excellent, compassionate care for pets. The ER Manager is a full-time role, reporting directly to the General Manager. This leadership role is accountable for the overall management and operational success of the ER, including team supervision, clinical oversight, performance management, staffing, efficiency improvements and adherence to hospital policies and protocols. The ER Manager plays a key role in training, development, and conflict resolution within the department. We are looking for a leader who wants to roll up their sleeves and be on the floor with their team!

Requirements

Strong leadership and team management skills
Demonstrated ability to motivate and support a multidisciplinary team
Experience with performance management and conflict resolution
Excellent organizational, communication, and time management skills
A commitment to maintaining a high standard of patient care and client service

Nice To Haves

RVT with a business background/interest

Responsibilities

Oversee the daily operations of the ER team, including Veterinarians (DVMs), Registered Veterinary Technicians (RVTs), Technician Assistants (TAs), and other support staff, in collaboration with the General Manager (GM) and other technical managers
Lead and manage the RVTs and Tas, including mentoring and developing associates, promoting a culture of continuous learning and professional growth
Oversee scheduling, shift coverage, and ensure appropriate staffing levels
Working collaboratively as an active member of London Regional’s Senior Leadership Team (SLT) and contributing ideas and feedback on hospital-wide initiatives and operations
Manage workflow and ensure consistent, high-quality patient care and client service
Ensure compliance with hospital policies and procedures in coordination with the GM and Lead ER DVMs
Conduct performance management activities, including coaching, performance reviews, conflict resolution, and disciplinary actions
Establish staffing needs in collaboration with other technical managers
Submit requests for additional staff and recruit, hire and train the new staff
Support the hiring and onboarding of technical staff, DVMs, and support team members
In partnership with other technical managers, recruit and lead the student externship/internship programs to ensure London Regional hires and develops the brightest and best technicians and technician assistants
Coordinate and lead various meetings and committees, including department and inter-departmental meetings
Perform consistent and regular follow-up on outstanding issues about workload, performance issues/challenges and other organizational concerns
Point person for authorization of any overtime and on-call requests
In collaboration with the Client Service Manager, manage client concerns and complaints professionally and promptly
Ensure adherence to all federal and provincial animal health laws and regulations
Provide weekly updates to the General Manager
Perform administrative functions as required

Benefits

RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
A caring culture of Wellness and Appreciation!
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Competitive wages and health/dental benefits!
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!