Veterinary Referral Coordinator

BluePearl Pet Hospital•New York, NY

2d•Onsite

About The Position

BluePearl Pet Hospital in Brooklyn, NY is hiring for a professional and organized Referral Coordinator to join our team. A Referral Coordinator ensures the effective, client-focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Requirements

Must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Professional and organized

Responsibilities

Schedule new appointments for the assigned specialty ensuring DVM(s) have a record of new appointments.
Resolve any case-related concerns prior to appointment.
Maintain assigned specialty service(s) email and follows departmental email triage procedures.
Gather pertinent information to ensure the client understands financial obligations.
Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
Perform post-procedural and post-surgical phone call follow up with clients.
Receive, process and fill prescription requests, with DVM approval, for assigned specialty services(s)
Work with primary DVMs regarding requests and routine questions.
Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.