Veterinary Referral Coordinator

BluePearl Pet Hospital•Clearwater, FL

1d•Onsite

About The Position

BluePearl Pet Hospital is now hiring for a professional, customer-service oriented Referral Coordinator to join our team! A Referral Coordinator ensures the effective, client focused, management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Requirements

Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Professional, customer-service oriented

Responsibilities

Schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
Resolve any case-related concerns prior to appointment.
Maintain assigned specialty service(s) email and follows departmental email triage procedures.
Gather pertinent information to ensure client understands financial obligations.
Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
Work with primary DVMs regarding requests and routine questions.
Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.