Veterinary Reception, Client Care, London Regional Veterinary Emergency and Referral Hospital

VCA Animal Hospitals•London, ON

11d•Onsite

About The Position

London Regional Veterinary Emergency and Referral Hospital is currently welcoming a part-time Veterinary Reception, Client Care to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong communication and organization skills in a fast-paced, ever-changing environment
Ability to juggle multiple tasks at any given time
Willing to work days/evenings/late nights/weekends and holidays

Nice To Haves

Previous customer service or front desk experience in hospitality
Experience working with animals

Responsibilities

Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system
Placing outbound calls to pet parents for follow-up when needed
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; obtaining pet owner confirmation and processing payments
General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments