Equipment Service Technician
About The Position
The Equipment Service Technician (EST) is a remote-based, customer-facing employee who primarily works inside hospitals. The role troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. It involves daily travel by company vehicle and is designated as safety sensitive. STERIS conducts a seven-year driving record check during onboarding. The technician works independently to manage schedules and priorities while coordinating with customers and cross-functional teams. They support locations throughout an assigned territory according to service agreements and customer needs, and use technology platforms to document work and satisfy regulatory compliance requirements.
Requirements
- High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
- Valid driver's license and ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentials.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills, including MS Windows and email, navigation, mobile apps, and entering data into multiple systems.
- Ability to meet flexible schedules, including potential overnight travel and early or late hours, based on customer and business needs.
Nice To Haves
- Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.
Responsibilities
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
- Autonomously prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
- Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately, use technology platforms for regulatory compliance, and resolve and document troubleshooting issues.
- Provide customers with information, pricing, and repair options.
- With management support, build relationships with Sales to improve the customer experience and support revenue opportunities.
- Learn to identify sales opportunities in the assigned territory.
- Provide service support at various locations within the assigned territory based on service agreements and customer needs.
Benefits
- Market-competitive pay and eligibility for bonus participation.
- Extensive paid time off and nine additional holidays.
- Healthcare, dental, and vision benefits.
- Company vehicle, cell phone, and laptop.
- Tools, equipment, and uniforms provided.
- Long- and short-term disability coverage.
- 401(k) with company match.
- Maternity and paternal leave.
- Pet insurance and additional add-on benefits or program discounts.
- Tuition reimbursement and continued education programs.
- Opportunities for advancement and a stable long-term career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
