Equipment Service Technician

STERIS Corporation•Mesa, AZ

6d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals to troubleshoot and repair medical equipment. This safety-sensitive position involves daily travel by driving a company vehicle and independent scheduling with support from a team. Applicants with hands-on experience in areas such as HVAC, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work may be successful. The technician performs maintenance, service calls, warranty work, installations, and equipment upgrades for STERIS and competitor equipment. The role requires prioritizing customer and business needs, documenting and escalating issues, coordinating with cross-functional teams, and providing customers with information, pricing, and repair options. Technicians also build customer relationships and learn to identify sales opportunities in their assigned territory. The position may require providing support at multiple locations within the assigned territory. Flexible scheduling may include overnight travel and early or late hours based on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, related technical or mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver's license and ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentialing.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including MS Windows, email, navigation, mobile apps, and data entry into multiple systems.
Ability to meet flexible schedules that may include overnight travel and early or late hours based on customer and business needs.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules independently to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete compliance and regulatory requirements and to resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to improve customer experience and create revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide support to various locations within the assigned territory based on service agreements and customer needs.