Equipment Service Technician

STERIS Corporation•Chandler, AZ

4d•$55,250 - $71,500•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee who primarily works inside hospitals, troubleshooting and repairing medical equipment. This safety-sensitive role involves daily travel in a company vehicle and providing service at various locations within an assigned territory according to service agreements and customer needs. The position requires independently managing schedules and priorities while working with support from a team. Flexible scheduling may include overnight stays and early or late hours based on customer and business needs.

Requirements

High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role. An associate degree, relevant technical or mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
Valid driver's license and ability to meet required background and physical assessment elements to obtain and maintain vendor credentials.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to work flexible schedules, including potential overnight stays and early or late hours, based on customer and business needs.
Ability to meet the requirements of a safety-sensitive position and daily travel by driving a company vehicle.

Responsibilities

Perform fundamental troubleshooting, repairs, and maintenance on STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and manage schedules autonomously to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately and use technology platforms to meet regulatory compliance requirements, troubleshoot, and document issues.
Provide customers with information, pricing, and repair options.
With management support, build relationships with Sales to improve the customer experience and identify revenue opportunities.
Learn to identify sales opportunities in the assigned territory.
Provide service support at various locations within the assigned territory based on service agreements and customer needs.