Equipment Service Technician

Horizon•Boise, ID

2d•Onsite

About The Position

The Equipment Service Technician uses technical skills with outdoor power equipment to help customers maintain machines used for landscape work. The role assembles and repairs lawn mowers and other landscape equipment, provides attentive service and proactive communication, and maintains a positive attitude. This position is located at Horizon’s Boise, Idaho sales center and works Monday through Friday, 8:00 a.m. to 5:00 p.m. Competitive pay is offered, with the opportunity to earn up to $2,500 through performance bonuses. Horizon is a wholly owned subsidiary of POOLCORP, a distributor of swimming pool, landscaping, and outdoor living products. Horizon operates sales centers across the United States and serves professional landscape contractors with landscape and irrigation products. The company describes its work environment as stable, safety-focused, and supported by training and career development opportunities.

Requirements

Successfully complete mechanic technical or trade school; or have one year of mechanic experience and/or training; or an equivalent combination of education and experience.
Be willing and able to acquire outdoor power equipment industry certifications and maintain manufacturers’ annual updates.
Own basic tools for general engine and/or power equipment repair.
Maintain composure in a fast-paced environment serving business owners with urgent needs.
Have an investigative nature, persistence in troubleshooting, and critical-thinking skills to identify solutions.
Be a cooperative and dependable team player.
Understand how behind-the-scenes actions can affect customer service.
Be able to learn evolving computer systems, programs, handheld technology, and processes.
Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Be able to multitask between repairs and commit to overtime when necessary to meet deadlines.
Have physical dexterity, coordination, and steadiness.
Be at least 18 years old to apply.

Nice To Haves

High school diploma or GED.
Bilingual English/Spanish skills.
Experience with small engines, including two-cycle, four-cycle, and light diesel engines, as well as electrical and hydraulic units.
Equipment and Engine Training Certifications (EETC).

Responsibilities

Identify and promptly resolve problems with fractional-horsepower gasoline engines used in lawn mowers, garden tractors, and similar equipment.
Diagnose problems, dismantle parts, examine components for defects, and clean, adjust, replace, or repair parts as needed and authorized by the customer.
Communicate daily with the Parts Customer Service Representative and/or Sales Center Manager about diagnoses, recommended actions, and repair status.
Care for company-issued tools and customer equipment.
Follow safety and security procedures in accordance with OSHA requirements.
Perform other duties as assigned.