Equipment Service Technician

POOLCORP•Boise, ID

1d•Onsite

About The Position

The Equipment Service Technician uses technical skills with outdoor power equipment to help customers maintain machines used in landscape jobs. The role assembles and repairs lawn mowers and other landscape equipment, provides customer service and proactive communication, and maintains a positive attitude. The position is based at Horizon in Boise, Idaho, and works Monday through Friday from 8:00 a.m. to 5:00 p.m. This safety-sensitive role involves duties that could affect the safety and health of the employee or others.

Requirements

Successfully complete mechanic technical or trade school; or have one year of mechanic experience and/or training; or have an equivalent combination of education and experience.
Be willing and able to acquire outdoor power equipment industry certifications and maintain manufacturers' annual updates.
Own a set of basic tools for general engine and/or power equipment repair.
Maintain composure in a fast-paced environment serving business owners with urgent needs.
Troubleshoot persistently and think critically to identify solutions.
Be a cooperative and dependable team player.
Understand how behind-the-scenes actions can affect customer service.
Have the aptitude to learn evolving computer systems, programs, handheld technology, and processes.
Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Be able to multitask between repairs and commit to overtime when necessary to meet deadlines.
Have physical dexterity, coordination, and steadiness.
Be at least 18 years old to apply.

Nice To Haves

High school diploma or GED.
Bilingual English/Spanish skills.
Experience with small engines (two-cycle, four-cycle, and light diesel), as well as electrical and hydraulic units.
Equipment and Engine Training Certifications (EETC).

Responsibilities

Identify problems with fractional-horsepower gasoline engines used in lawn mowers, garden tractors, and similar machines, and resolve them in a timely manner.
Find causes of equipment problems; dismantle and inspect parts for defects; clean, adjust, replace, or repair parts as needed and authorized by the customer.
Communicate daily with the Parts Customer Service Representative and/or Sales Center Manager about diagnoses, recommended actions, and repair status.
Treat company-issued tools and customer equipment with care.
Follow OSHA safety and security procedures.
Perform other duties as assigned.