Medical Equipment Service Technician

STERIS • Charlotte, NC

14d • Remote

About The Position

STERIS is hiring a remote-based, customer-facing Equipment Service Technician who primarily works inside hospitals. The technician troubleshoots and repairs medical equipment used in surgical procedures and supports installation of complex mechanical, electromechanical, and electronic units. This field division focuses on GI/endoscopy low-temperature washers, sterilizers, drying cabinets, and storage cabinets. The role involves independent territory scheduling and work, supported by a broader team, and is safety-sensitive. Technicians may provide service at multiple locations within their assigned territory according to service agreements and customer needs.

Requirements

• High school diploma or GED and at least 4 years of work experience, including 2 years in a mechanical or technical role.
• Valid driver’s license.
• Ability to meet required background and physical assessment elements for obtaining and maintaining vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills, including Microsoft Windows and email, navigating mobile applications, and entering data into multiple systems.
• Ability to work flexible schedules, potentially including overnight travel and early or late hours, based on customer and business needs.
• Ability to comply with hospital and customer credentialing requirements.

Nice To Haves

• An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
• Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

• Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
• Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Collaborate with Technical Support, Engineering, and Service Contract Management; escalate issues appropriately and use technology platforms to meet compliance and regulatory requirements and document troubleshooting issues.
• Provide customers with information, pricing, and repair options.
• Build relationships with Sales, with management support, to improve customer experience and identify revenue opportunities.
• Identify sales opportunities in the assigned territory.
• Support multiple locations within the assigned territory based on service agreements and customer needs.

Benefits

• Base salary plus incentive compensation program and bonus participation.
• Company-provided vehicle, cell phone, and laptop.
• Hands-on training program.
• Paid time off and 9 corporate holidays per year.
• Healthcare, dental, and vision benefits.
• Healthcare and dependent flexible spending accounts.
• Long- and short-term disability coverage.
• 401(k) with company match.
• Parental leave.
• Tuition reimbursement program.
• Additional add-on benefits and discounts.
• Assessment and promotional opportunity after 18 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED