Equipment Coordination Specialist, Dental

Henry Schein

1d•$63,396 - $99,056•Remote

About The Position

The Equipment Coordination Specialist manages the post-order procurement process for dental equipment and supplies and helps ensure the team meets quarterly and annual Risk and Opportunity (RO) targets. The role supports assigned districts by coordinating installations internally and externally in line with company policies and procedures, facilitating timely delivery and installation of dental equipment. The specialist manages installation scheduling and changes, prepares for and leads Equipment Planning Meetings, coordinates equipment staging and customer scheduling, and ensures orders meet credit, financial, and order-term requirements. The role also handles invoicing, equipment returns, delayed deliveries, documentation for financial accounting and revenue recognition, and communication with Equipment Specialists and Installation Managers. The position is work from home, with the team choosing to meet in the office when possible.

Requirements

Typically 3 to 5 or more years of increasing responsibility in applicable professional experience.
Microsoft Word, moderate to advanced Excel, and PowerPoint skills.
Knowledge of and ability to learn general database applications.
Exceptional communication and organizational skills.
Ability to learn company software and systems, including project management tools.
Ability to understand and act on financial information that may contribute to business profitability.
Project management skills to drive business results and understanding of industry practices and company policies and procedures.
Strong decision-making, analysis, and problem-solving skills, with the ability to multitask.
Good understanding of industry practices and proficiency with tools, systems, and procedures.
Basic planning and organizational skills and techniques.
Good verbal and written communication, presentation, public speaking, and interpersonal skills.
Basic conflict resolution skills and developing professional credibility.

Nice To Haves

Typically a bachelor's degree or global equivalent in a related discipline.

Responsibilities

Manage the district installation process with District Managers and Sales Representatives, determine installation dates, track projects against quarterly and annual RO targets, and coordinate installation date changes.
Prepare for weekly Equipment Planning Meetings by scheduling customers, updating shipping estimates and notes in internal systems, adjusting projected installation dates, resolving credit issues, validating Order Terms compliance, and coordinating equipment staging with third-party logistics providers or Henry Schein facilities.
Prepare for and lead Equipment Planning Meetings with the District Manager to maintain transparency about equipment arrivals and customer scheduling during the last-mile installation process.
Complete daily invoicing according to order terms after equipment delivery or installation, confirm credit and financial approvals, and handle escalations.
Manage equipment returns, including receipt at the appropriate Henry Schein facility, verifying required approvals based on equipment value and age, and resolving escalations.
Process Sales-submitted delayed delivery orders, validate financial documentation requirements, and ensure documentation is completed before quarter end as deliveries come due.
Communicate weekly with Equipment Specialists about order status and forecasted projections and commitments.
Ensure exception-approved RPO orders have credit approval no later than 30 days before the projected installation date.
Collaborate daily with the Installation Manager on installation schedules, technician availability, and scheduling requirements.
Provide Financial Accounting with proof-of-delivery documents for equipment orders identified in Financial Inventory Team audits, and verify revenue recognition with Equipment Service Technicians and local management.
Provide backup coverage for colleagues in other markets.
Perform other duties and special projects as assigned.