ePlus Operations Manager

Ellsworth Adhesives•Remote - Wisconsin, WI

12d

About The Position

Ellsworth Corporation is seeking an ePlus Operations Manager for SCD, an Ellsworth Corporation company. The role is based in Germantown, Wisconsin, with the option to work remotely or in a hybrid arrangement from the Germantown location. The position manages the operational performance, execution, and continuous improvement of the ePlus program. It oversees Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists to ensure consistent service delivery, operational excellence, and customer satisfaction. The manager establishes scalable processes, drives performance outcomes, and works across the business to support growth while maintaining strong customer experiences.

Requirements

At least 5 years of leadership experience in inventory management, operations, supply chain, customer service, or industrial distribution.
At least 3 years of supervisory or management experience leading teams or leaders in a performance-driven environment.
Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field; other combinations of education and experience may be considered.
Experience developing and implementing operational processes, procedures, or standards.
Experience using data, metrics, and reporting to support operational decisions and continuous improvement.
Demonstrated ability to build strong cross-functional relationships and influence stakeholders at multiple organizational levels.
Strong analytical and problem-solving skills, including the ability to evaluate data and recommend practical solutions.
Ability to develop, implement, and improve operational processes that support service quality, efficiency, and scalability.

Nice To Haves

Experience with Vendor Managed Inventory, customer inventory management programs, or industrial distribution.
Knowledge of inventory management systems, automation technologies, radio frequency identification, or replenishment solutions.
Experience supporting adhesives, chemicals, manufacturing, or maintenance, repair, and operations environments.

Responsibilities

Manage day-to-day ePlus team operations to ensure consistent execution, service excellence, and operational performance across customer programs.
Provide leadership, coaching, and development for Field Inventory Solution Supervisors, Account Managers, and Customer Solutions Specialists, supporting accountability, collaboration, continuous improvement, and customer focus.
Develop, implement, and maintain standardized processes, procedures, and operating standards to improve scalability, efficiency, service quality, and program performance.
Establish, monitor, and evaluate key performance indicators for customer satisfaction, service levels, inventory accuracy, implementation effectiveness, productivity, and operational efficiency.
Partner with Purchasing, Warehouse Operations, Customer Service, Sales, and other Ellsworth teams to optimize inventory planning, replenishment strategies, order fulfillment, customer support, and system enhancements.
Lead continuous improvement initiatives by analyzing operational data, performance metrics, and customer feedback to identify trends, improve outcomes, and support profitable growth.