EPICC Case Manager

Behavioral Health Network of Greater St Louis•St. Louis, MO

4d•$55,000 - $75,000•Hybrid

About The Position

The Behavioral Health Network of Greater St. Louis (BHN) is hiring a contracted Case Manager for a 10-month pilot initiative serving high-need, high-risk individuals with opioid addiction who have been referred to the EPICC program three or more times. The role provides intensive, individualized case management and care coordination for participants experiencing challenges with treatment engagement, service access, and continuity of care. The position is full-time, anticipated to require 32–40 hours per week, and the contract ends August 31, 2027. Continued employment may be possible depending on funding and performance. The role offers flexibility because it is contractual. The Case Manager identifies barriers to treatment and recovery, connects participants with community-based services, and coordinates care among EPICC staff, peer recovery support specialists, treatment providers, hospitals, and other community partners. Using person-centered, trauma-informed, and harm-reduction approaches, the Case Manager helps participants navigate complex care systems, improve engagement in substance use disorder treatment and recovery-support services, and increase stability while reducing the likelihood of repeated overdose-related emergency department visits and EPICC referrals. EPICC is a collaborative opioid overdose response initiative connecting people encountered through emergency rooms and emergency medical services with community-based substance use treatment and recovery services, with emphasis on medication-assisted treatment. The program uses intensive outreach and engagement, provides opioid overdose education and naloxone distribution, and aims to increase access to treatment and reduce future overdoses and emergency department utilization. The Case Manager works in a hybrid setting, with occasional travel to meetings in BHN’s seven-county region.

Requirements

Experience providing case management to individuals with substance use disorders, opioid use disorders, or complex behavioral health needs.
Knowledge of substance use disorder treatment options, including medication-assisted treatment, and community-based recovery-support services.
Familiarity with local treatment providers, housing resources, transportation assistance, public benefits, and other community support services.
Experience conducting outreach and engaging individuals who have difficulty accessing or participating in traditional service models.
Understanding of trauma-informed, person-centered, and harm-reduction approaches.
Ability to develop individualized service plans, identify barriers to care, and implement practical strategies to improve engagement.
Strong communication and interpersonal skills, including the ability to build rapport and effective working relationships with people experiencing complex life challenges.
Strong organizational, time-management, and documentation skills, including the ability to manage competing priorities and maintain accurate records.
Ability to work independently and collaborate effectively with multidisciplinary teams and community partners.
Ability to navigate healthcare, behavioral health, and social service systems and coordinate services across multiple providers.
Professional judgment, appropriate boundaries, and commitment to participant confidentiality.
Ability to recognize and appropriately communicate participant safety concerns.
Willingness to participate in required program orientation, training, case consultation, and reporting activities.
Valid driver’s license with no more than two points on the record and current insurance; ability to drive to occasional meetings in BHN’s seven-county region.
Ability to remain stationary at least 50% of the time and operate a computer and general office equipment such as a copy machine and printer.

Nice To Haves

Master’s degree in social work, counseling, psychology, human services, or a related field; equivalent relevant education and experience may be considered.

Responsibilities

Review participant EPICC referral and engagement histories to identify needs and patterns of repeat referrals.
Assess participants’ substance use, behavioral health, healthcare, housing, transportation, and social support needs; identify providers, immediate needs, and barriers; and facilitate appropriate referrals.
Develop person-centered engagement and service plans with achievable short- and long-term goals, address barriers contributing to repeat referrals, coordinate strategies with peer support specialists and EPICC staff, and update plans as needs change.
Connect participants with substance use disorder treatment, including medication-assisted treatment when appropriate, mental health care, and primary healthcare.
Help participants access housing, public benefits, transportation, food assistance, and other community resources.
Coordinate with existing providers to promote continuity of care and avoid duplicated services.
Support appointment scheduling, follow-through, navigation of healthcare and social service systems, and warm handoffs to treatment providers, recovery organizations, and other supportive services.
Provide individualized outreach and follow-up; reassess barriers after missed appointments or discontinued services and implement strategies to encourage reengagement.
Coordinate with EPICC staff following further referrals or changes in participant needs, and document outreach attempts, contacts, and engagement outcomes.
Participate in scheduled high-utilizer case reviews and case consultation meetings.
Collaborate with peer support specialists, EPICC staff, hospitals, treatment providers, recovery organizations, and community partners to coordinate care.
Communicate service gaps and systemic barriers to EPICC leadership and recommend strategies to improve engagement and service access.
Maintain timely, accurate documentation in the BHN-designated system, including assessments, plans, contacts, referrals, and outcomes.
Track participant engagement, progress toward goals, barriers, and connections to treatment and recovery-support services.
Submit monthly service activity and outcome reports and maintain confidentiality in accordance with applicable privacy requirements, program procedures, and documentation standards.