Epic Willow Analyst (Certified)
About The Position
Epic Willow Analyst (Certified) Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges, or If you reside near an office, you’ll enjoy the flexibility of a office-remote position as you take on some tough challenges.
Requirements
- Bachelor’s degree or equivalent experience
- Certified Pharmacy Technician (CPhT) with active state licensure
- Hold an Epic Willow certification
- 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings
- 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows
- 1+ years of experience analyzing data, troubleshoot system issues, and apply critical thinking to complex medication builds
- 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements
- Excellent communication skills and ability to collaborate with multidisciplinary teams
- Strong attention to detail and commitment to patient safety and data accuracy
Nice To Haves
- Experience with system testing, validation, or IT change management processes
Responsibilities
- Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system
- Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration
- Collaborate with pharmacists, clinicians, and IT teams to resolve medication‑related system issues
- Ensure medication data aligns with regulatory, safety, and billing requirements
- Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic
- Participate in system upgrades, validation testing, and ongoing optimization projects
- Monitor medication‑related help desk tickets and provide timely troubleshooting and resolution
- Assist with order set maintenance and clinical decision support updates related to medications
- Maintain documentation for medication build standards, workflows, and change control processes
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
