Epic Utility

PENN Entertainment • Tunica Resorts, MS

2d

About The Position

The Epic Utility supports food and beverage service by clearing and resetting tables, preparing them for arriving guests, and assisting servers with timely service. The role includes delivering orders from the kitchen, monitoring guests’ needs, and keeping dining areas clean and orderly. Team members also maintain and restock their assigned stations, attend pre-shift meetings, report tips through the time and attendance system, and maintain consistent attendance while working collaboratively with venue hosts, supervisors, servers, and kitchen staff.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Ability to read and write legibly, and understand and speak English.
• Excellent customer service and communication skills.
• Availability to work the required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards prescribed by company policy.
• Ability to respond to visual and oral cues.
• Ability to work in constricting areas.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded and noisy environments.
• Physical mobility, with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Responsibilities

• Clear tables and reset them for new seating in accordance with venue standards.
• Ensure each table is ready for guests’ arrival in accordance with venue standards.
• Approach newly seated guests and serve bread, butter, water, and similar items promptly and pleasantly, coordinating with servers to expedite service.
• Pick up completed orders from the kitchen and deliver them for servers.
• Monitor tables, anticipate and respond to guest requests, and keep tables clear after meals to maintain a clean eating area.
• Restock and clean the assigned station at the end of the shift in accordance with Department of Health standards.
• Attend pre-shift meetings.
• Maintain regular and consistent attendance.
• Work as a team member with servers, venue hosts, supervisors, and kitchen staff to maintain smooth and efficient operations.
• Declare tips through the time and attendance system at the end of each shift.

Benefits

• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off accrued according to local policy and increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED