Epic Systems Engineer 1 - Information Systems - FT - Day
About The Position
The Epic Systems Engineer 1 develops, implements, administers, supports, and maintains systems, policies, and procedures related to Stormont Vail’s server infrastructure, with a focus on Epic infrastructure. The position supports either front-end Windows and Linux server environments or back-end Iris databases for Epic. It works closely with Information Systems application teams and system engineers, handling assigned tasks and projects, ongoing application requirements, and end-user support. The engineer installs and manages application deployment platforms supporting production, reporting, disaster recovery, training, and non-production needs; applies platform and Epic upgrades; manages backups and operating system releases; and troubleshoots Windows and Unix/Linux systems. The role also supports integrated third-party software and peripherals, maintains documentation and monitoring tools, performs capacity planning, and participates in change control. For the Epic Iris environment, responsibilities include database and environment administration, security and access, backups and restores, server and storage configuration, releases, performance management, troubleshooting, and license management. The position provides after-hours and on-call coverage for 24x7 support. It is hybrid and not patient facing, with no supervisory or budget responsibility. Remote work requires a quiet, distraction-free workspace, reliable electricity and internet with at least 25 Mbps upload and download speed, focused attention during working hours, adherence to agreed break and attendance schedules, and compliance with Stormont Vail’s Remote Worker Policy and annual Remote Work Agreement.
Requirements
- High school diploma or GED.
- Two years of experience as a system engineer/administrator, in networking, or in a helpdesk role.
- Achieve all required Epic certifications provided upon hire.
- Ability and willingness to learn hardware and software products at Stormont Vail.
- Ability to work effectively in a team and deal effectively with employees at all levels.
- Excellent written, oral, and interpersonal communication skills.
- Strong problem-solving skills and ability to handle and organize multiple tasks.
Nice To Haves
- Bachelor’s degree in Information Systems or related work.
- Experience with web services, certificates, load balancers, network fundamentals, databases, backups, file systems, scripting, and writing.
- Experience with Windows Server and/or Linux Server operating systems.
- Experience with virtualization technologies such as VMware, Citrix, or Hyper-V.
Responsibilities
- Install and manage application deployment platforms for production, reporting, disaster recovery, training, and non-production needs.
- Assist with configuration and troubleshooting of integrated third-party software and peripherals, including document management systems, voice recognition, scanning, and faxing.
- Follow operational processes and vendor and Epic best practices to maintain system stability, availability, and appropriate hardware and software configurations.
- Apply platform and Epic upgrades and updates to production and non-production components.
- Manage backups and operating system releases; troubleshoot and resolve problems with Windows and Unix/Linux systems.
- Develop knowledge of Epic systems, servers, or the Iris database environment and perform technical duties for either the Epic ECSA or ECSM role.
- Complete infrastructure projects and technical duties assigned outside the Epic environment.
- Create and maintain documentation about application functionality, support, testing, downtime, and restoration; assist with end-user education.
- Install and maintain administrative and monitoring tools that support high Epic availability and performance.
- Provide after-hours and on-call support as part of a 24x7 rotation.
- Participate in capacity planning to ensure adequate system resources.
- Apply customer service concepts, communicate service levels, provide status reports, maintain customer satisfaction, monitor industry changes, and develop solutions that meet customer needs.
- Participate in change control for planned application and technical activities.
- Create, maintain, monitor, and ensure the integrity of the Epic database and backend.
- Administer the Epic Iris environment, including starting and stopping Caché and Epic environments; maintaining and configuring scripts; creating programmer and administrative access; and creating testing or training environments.
- Maintain security and user access; back up, restore, and refresh Epic environments.
- Set up, configure, and monitor servers and storage; perform server-side releases; manage performance, troubleshooting, and licensing.
- Comply with Stormont Vail policies, standards, mandatory training, and requirements; perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
