Client Systems Engineer 1 - Information Systems - FT - Day

Stormont Vail Health•Topeka, KS

3d•Hybrid

About The Position

The Client Systems Engineer is an advanced technical position reporting to the Help Desk Manager. The role supports projects, research, and testing of new technology, and serves as an escalation resource for difficult Help Desk problems and initiatives involving client workstations. It is the final technical escalation step for the Help Desk. The engineer reviews service activity and service requests for assigned organizational areas before requests are routed to another team. The position troubleshoots and supports PCs, mobile devices, printers, peripherals, Windows systems, and related applications and services. It also supports the Windows and Epic print environment, develops Help Desk training and technical documentation, mentors Help Desk staff, and participates in or leads projects assigned by the Help Desk Manager. The position is hybrid, is not patient-facing, and requires occasional travel to off-campus clinic locations across northeast Kansas.

Requirements

At least 2 years of experience in a desktop technician role supporting Windows-based PCs and PC-related applications.
Proficiency in deploying, maintaining, and troubleshooting the Windows 10 operating system.
In-depth understanding of configuration, installation, and maintenance of network-attached devices and services.
Strong interpersonal and oral and written communication skills, including the ability to document operational procedures, system configurations, and architectural design diagrams.

Nice To Haves

Bachelor's degree in an IT-related field.
At least 2 years of experience with SVH Information Technology.
Print Server Administration skills.
Microsoft SCCM Administration skills.
CompTIA A+ certification.
CompTIA Network+ certification.
CompTIA Security+ certification.
Microsoft Windows MCSA certification.

Responsibilities

Troubleshoot PCs, mobile devices, printers, and peripherals in a timely and professional manner.
Research and test new technology and recommend future or proposed technology initiatives to the organization.
Provide instruction and mentorship to Help Desk staff.
Analyze and troubleshoot difficult client problems that cannot typically be resolved at the Help Desk.
Participate in or lead strategic projects as assigned by the Help Desk Manager.
Perform related duties as assigned by the Help Desk Manager.
Develop and maintain the Help Desk technical training process.
Assist with setup and administration of the Windows and Epic print environment.
Develop and maintain technical documentation for Help Desk training and operations.
Install, configure, test, and maintain operating systems, application software, and system management tools.
Inspect service activity for assigned organizational areas and review service requests before routing them to another team.
Comply with Stormont Vail Health policies, standards, mandatory training, and requirements, and perform other duties as assigned.