Epic Systems Engineer 1 - Information Systems - FT - Day
About The Position
The Epic Systems Engineer 1 develops, implements, administers, supports, and maintains systems, policies, and procedures related to Stormont Vail’s server infrastructure, with a focus on Epic. The role supports either the front-end Windows and Linux server environments or the back-end Epic Iris databases. It works closely with Information Systems application teams and other System Engineers to complete assigned tasks and projects. Managing ongoing application requirements and ensuring effective end-user support are important aspects of the position. The engineer installs and manages application deployment platforms for production, reporting, disaster recovery, training, and non-production needs; applies platform and Epic upgrades; maintains backups and operating systems; troubleshoots system issues; and follows vendor and Epic configuration best practices. Responsibilities also include infrastructure projects, documentation, end-user education, availability and performance monitoring, capacity planning, change control, and participation in an after-hours on-call rotation for 24x7 support. Depending on assignment, the role may administer Epic Iris environments, databases, servers, storage, security, access, releases, and licensing. This is a full-time, 40-hour-per-week, first-shift position. The role is not patient-facing and has no supervisory or budget responsibility. Remote-work capability is listed as hybrid, subject to Stormont Vail’s remote-work guidelines, including a quiet, distraction-free workspace, reliable electricity and internet access, and adherence to the Remote Worker Policy.
Requirements
- High school diploma or GED.
- Achieve all required Epic certifications provided upon hire.
- Ability and willingness to learn hardware and software products used at Stormont Vail.
- Ability to work effectively in a team environment and deal effectively with employees at all levels.
- Excellent written, oral, and interpersonal communication skills.
- Strong problem-solving skills and ability to handle and organize multiple tasks.
- Provide after-hours and on-call support as part of a 24x7 support rotation.
Nice To Haves
- Bachelor’s degree in Information Systems or a related field.
- Two years of experience as a systems engineer or administrator, in networking, or in a helpdesk role.
- Experience with web services, certificates, load balancers, network fundamentals, databases, backups, file systems, scripting, and writing.
- Experience with Windows Server and/or Linux Server operating systems.
- Experience with virtualization technologies such as VMware, Citrix, or Hyper-V.
Responsibilities
- Install and manage application deployment platforms for production, reporting, disaster recovery, training, and non-production needs.
- Assist with configuration and troubleshooting of integrated third-party software and peripherals, including document management systems, voice recognition, scanning, and faxing.
- Follow operational processes to help ensure system stability and availability.
- Follow vendor and Epic best practices for hardware and software configurations.
- Apply platform and Epic upgrades and updates to production and non-production components.
- Manage backups and operating system releases, and troubleshoot and resolve issues involving Windows and Unix/Linux systems.
- Develop knowledge of Epic systems, servers, or the Iris database environment.
- Perform technical duties associated with either the EPIC ECSA or ECSM role.
- Complete infrastructure projects and technical duties assigned outside the Epic environment.
- Create and maintain documentation for application functionality, support, testing, downtime processes, and restoration.
- Assist with developing end-user education.
- Install and maintain administrative and monitoring tools to support high availability and performance of Epic.
- Provide after-hours support and participate in an on-call rotation for 24x7 support.
- Participate in capacity planning to ensure adequate system resources.
- Apply customer-service practices, including communicating service levels, providing status reports, maintaining customer satisfaction, monitoring industry changes, and developing solutions for customer needs.
- Participate in the change-control process for planned application and technical activities.
- Create, maintain, monitor, and ensure the integrity of the Epic database and backend.
- Administer Epic Iris environments, including starting and stopping Caché and Epic environments with Epic and Caché utilities.
- Maintain and configure scripts.
- Create programmer and administrative access to Epic environments.
- Create additional environments for testing and training as needed.
- Maintain security and user access.
- Back up, restore, and refresh Epic environments.
- Set up, configure, and monitor servers and storage.
- Perform server-side releases, performance management, troubleshooting, and license management.
- Comply with Stormont Vail Health policies, standards, mandatory training, and requirements, and perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
